Hello, I really love the look of your Rose Crystal Healing Body Butter. I would like to try it at home. I signed up for the $3.99 membership plan. However, when I click on the Rose Crystal Healing Body Butter icon/picture, it takes me back to the page to join as a new member. Please advice how to get the recipe for your Rose Crystal Healing Body Butter. BTW, You do a great job at explaining the steps!
Hi There! Thanks for posting to let me know. Occasionally paypal doesn’t bump a subscriber to the next level after a sign up, but thats ok I can fix it quickly on my end. I looked you up by your email and set you to the right level. You will be able to see everything now.
Hello there, I seem to having the same problem as the previous subscriber. When I click on any of the icons / pictures it also brings me back to the page to become a new member. Love the videos but would like to print out the instructions so I can view them as I work.
Thank you for your time,
Hi Tiffany, I see that your account is set correctly. In this case I would try to clear the cache on your browser ans try to click the links again. Your account should give you access to everything, and there are no restrictions. I am thinking that your browser is simply serving you pages that it has previously loaded and stored. Please send me a message if you have any difficulty, or if you need specific instructions on how to do this. I will be happy to help you.
Thank you for your help 🙂
Thank you for the opportunity to share my soap story.
Hi Gleydy! I see that you have paid 3x. I will promptly refund those extra payments. You have signed up for the Kelpie Membership and have access to lessons 1-3 as described on the Kelpie sign up page.
Great job on the blog post. I had a lot of fun doing this project. Some people used skerwers, others used wooden spoon handles – which I found to be too big for my project, I used a batter beater handle as my skewer because it moved the soap better to make more realistically shaped leaves. Thanks Again!
Hi Gleydy I am having same issue. I already paid and signed in too but no access.
Hi Ruchika! Thanks for reaching out. I have pulled up your account and set you to the correct setting. This is something that happens with some customers while they are moving from Free to Mermaid, or sometimes Kelpie to Mermaid. Occasionally I have to do this manually. It is an instant fix, (so if someone reads this thread and is having the same problem just give me a shout out, and I will fix it asap!) Try logging in now, and if you need any help just let me know.
Hi Gleydy, I see that you are signed up as a Kelpie. THis will give you access to lessons 1-3, but you must be a Mermaid or Siren Member to access the Recipe Directory. There are many recipes in lessons 1-3 that you can get.
Hi jennifer i signed up for the 3.99 package but cant get access to lotion and butters?
Hi There, I can check this manually and make sure it is set for you. Can you tell me your mail that you used to register? Ill check this right away.
July 18, 2019 At 6:43 Pm
Hello, I really love the look of your Rose Crystal Healing Body Butter. I would like to try it at home. I signed up for the $3.99 membership plan. However, when I click on the Rose Crystal Healing Body Butter icon/picture, it takes me back to the page to join as a new member. Please advice how to get the recipe for your Rose Crystal Healing Body Butter. BTW, You do a great job at explaining the steps
Hi Angella, Are you clicking the link in this blog post? Try accessing it from inside the members dashboard in the lotions category! Here is the link. https://thermalmermaid.com/blog/welcome-page/recipe-directory/recipes-lotions-butters/rose-quartz-body-butter/?s2-ssl=yes I can see that you are a mermaid level member, so you will have access to everything inside the dashboard.
Hi I’m having the same problem.
Hi, I can see that you are a registered mermaid member and have access to all the pages and have successfully logged in. If you are having trouble seeing any pages then the only thing you need to do is clear the cookies in your browser so that your computer serves the pages to you fresh.
Hi, I can view the videos and see the recipe on the rose quartz body butter, but on the printed version it does not show how much of the fragrances you should use in the rose quartz body butter.
Can you tell me how to gain access to the lotion/butter recipes? It keeps leading me back to the home page. I just joined in as siren.
Hi Welcome! Yes, occasionally I have to set a membership manually. Go ahead and log in! You’re ready to go.
Oh my goodness! I will look at this and add it for you!
Does the 65% hard oils include the 40% palm shortening? I’m just a wee confused. Thank you!!
Hi … when I joined the books were free…how do I access the free books? thanks
Hi, You cand find these downloads here:
Hello I need to know what needed products to start with and where do I purchase them?
Hi, I joined mermaid level, not able to get to recipes???
Hi Nancy, I see that you are registered as a mermaid. The settings look good. Try clearing the cookies on your browser and log in again and see if that helps.
How do I clear cookies?
I need to make the body butter
Hi Nancy, Your cookies are on your browser. You may be using chrome, egde, or firefox. Clear the history of the browser and this will clear your cookies.
Jennifer I upgraded a couple of months ago to the 3.99 membership and I’m still being charged 1.99 and 3.99 each month. Can you tell me who can I contact to correct this. I’ve sent emails, but no response yet. Hoping I didn’t send it to the wrong address.
Hi, Thank you for the message. I have successfully found you and cancelled the first sign up. I have also submitted a refund for each month that was signed up as a Kelpie Member after you changed it to Mermaid. You will see that immediately. This occurrence happened because you have 2 different emails for your member registration and your check out, so the automated system would not be able to connect the payment to the registration. No worries though, because I have corrected this manually for you. If you need any help, feel free to message me through the facebook group. You can find a direct link on your members dashboard, and I answer all the members from there.
Hello, I am signed up under the mermaid membership and unable to view the complete instructions. I have cleared my cache and it is still not working.
Hi There. I can see that you are correctly registered as a mermaid member. This will give you access to all the material. Are you logging into your dashboard?
You have not included the amount of the essential oils in this recipe ?
Hi. I fell in love with the YouTube videos and had to join, but am unable to see the recipes…..can you help? And I have to admit I paid twice in my desperation to be a mermaid I have been playing around with making stuff for 50 years and am glad to find this site, thank you
Hello, I signed up for body and butters and also kelpie but I keep getting redirected to PayPal
Hi Kimberly. I see you are logged in and set to Mermaid member on this email address. I see you checked out through another email address via paypal, so maybe you are trying to use both of them? However, you gmail registration looks fine. You should be able to access all the material in your dashboard. This body butter can be found under the ‘lotions and butters’ category in your members dashboard.
Hi. Welcome. You must be a Mermaid or Siren to access the additional recipes. You have signed up for lessons 1 – 3. There are still 15 recipes in there,but if you want more you need the full subscription.
The recipe for this creation is in the “lotions and butters” section of the recipe directory.
Hi, I have a Siren Account, do I still have to buy this recipe because I can’t see where to find it. Thanks
i need help. i cant access any of the recipes and i am subscribed
I cant see the recipe ans I already paid…
Hello, can you please tell me the email you registered through paypal, and I can update your Free account to the correct level. Thank you
Hello Diana, You have signed up for the Kelpie level membership through this email. With this membership you have access to lessons 1-3. If you wish to access the rest of the material you will need to have a Mermaid or Siren level membership. You can see all the information here https://thermalmermaid.com/blog/learning-library
Hi, You are registered at a Siren level and you do have access to all the material. You can find the link to this recipe in the “cold process” category in the recipe directory. Here is a direct link https://thermalmermaid.com/blog/welcome-page/recipe-directory/recipes-cold-process/seaberries/
Hi! I also can’t see the recipe and I have paid for mermaid member. Thanks!
Hi Chelsy, I see that you are a mermaid member.Please try clearing your cookies and everything will load fine. Occasionally, new members have to refresh their browser history and clear out the old pages.
Hey Jennifer, i’m having the same problem as the others 🙂
Hi Rashida, I see that you are set to a mermaid membership. Try to clear the cookies on your browser and log in. You have no restrictions on your account.
Where can I purchase this soap recipe if I do not want to sign on for a monthly membership?
Thank you for your time.
Hi Anna, There is no set up like that. The membership is 4.99 right now to access the recipe directory. You can cancel at any time through your own volition on your member dashboard.
I try to log in , every time I try to put my password they kick me out please help
hudgins8333@gmail . Com
Hi Victoriah. I see you are set to free member under this email, but I do not see it registered in paypal. Is there another email? If so I can match them together and set them to the correct level. Thanks.
I would also need the same access, I want to make more body butters and lotions…..Do you make any body scrubs as well?
I just signed up for full access the $34.99, will I be charged that monthly? or will this be a one-time charge?
Where can I purchase the ingredients ? do you sell them as well?
This is only 1x per year.
Why it doesn’t show the amount of each ingredients?
If you are trying to view this recipe you must visit the link for this recipe inside your members dashboard. Here is the direct link https://thermalmermaid.com/blog/welcome-page/recipe-directory/recipes-lotions-butters/rose-quartz-body-butter/?s2-ssl=yes
hi i am a member but dose not let me do anything
and take me back to the firs page to pay
thank you I got it
Hi I have paid for the mermaid but cannot access anything
Do I have to join paypal to be a member? I just joined, but have no access to the recipes. Thank you! Debbie
Members are by subscription and have access to all content on the Mermaid or Siren level. Try to log in and see if your account is at the correct level. Sometimes I will reset it manually,but sometimes it just takes paypal a minute to bump the level up automatically.
Hi Zara, I see that you are correctly set to the Mermaid level. Try logging out and refreshing your page and log in again. You may need to clear your cookies in your browser,but you have unrestricted access to all the content.
I paid for the Mermaid Membership, but any recipe I try to view redirects me to the membership sign-up page. I cleared my cookies and used three separate web browsers to view and I still am not able to see any recipes.
Hi! Thanks for the message. I have looked at your account and set it manually to the mermaid level. You will have unrestricted access now. Please log in and try to view your dashboard.
hi i try to log in but it donst go true can you help me
Hi amet. I have reset your password. Please log in with youe email as your username AND password. You can change it once you login.
Jen, I refer to your blog posts just like every member and I rely on them to guide me through. Great blog post very informative. Thank you.
I ⅾo not know if it’ѕ just me or if еveryone else experiencing problems with
ｙour website. It looқs like some of tһe text on your posts
arｅ runnіng off the screen. Can somebody
else please comment and let me know if this is happening to them
too? Tһis might be a рroblem with mү internet browser becausｅ I’ve
had this happen рreviously. Thank you
Hi, Can you tell me where the text is running off the screen. I do not see this on my screen.
Hello can anyone tell me where I can purchase the essential oils, wax etc thank you
I just purchased the Siren membership & I also do not have access 2 the “Rose Quartz Body Butter” recipe. I clicked the links above that you’ve supplied 2 others, but it just says, “Opps, this page cannot be found.”
I haven’t tried any other recipes, or links so not sure if others are not working 4 me.
Thxs a bunch!
Hi-I made this a couple of times already but it still feels grainy. Wondering what I’m doing wrong. ANy thoughts?
Hi Tammy! Try now. Occasionally some members need a level reset. (This is a paypal sign up thing.) I have rebooted you to the Siren level and you should have access to everything. Let me know! I’m here to help.
Usually a grainy texture with butters (most commonly shea butter) has to do with how fast temperature is applied to the butter. When it melts too quickly and then cools too quickly tiny crystals sometimes form. (I also think this may have to do with the brand of the butter, because it isn’t something that I can replicate every time.) The solution is to try to pace the production out a bit more slowly and graduate the temperature as you do. This will likely avoid the crystallization in the butters.
I am unable to login.
Hi Naomi,Do you have another email. I do not see this email as a registered user. I will be happy to look it up for you.
Hello, I’m trying to log in, but to no avail. Can you please help me?
Hi Andrea,Your account shows that it was canceled in July. If you would like to log in you will have to re-sign up.
I am able to access the recipe for the Rose Quartz Body Butter but don’t see a fragrance oil or amount listed in the recipe. Thank you.
I was wondering where the rose quartz body butter recipe is???
Hi I’ve paid the fee but it keep sending me to the pay again page please help me out thanks in advance
Hi Rockesha, I can see that you are set to the mermaid level in your account. You have unlimited access to all the material. If you are having trouble logging in try to clear the cookies in your browser. This will probably fix any issue that you are having. If you still have any trouble please open a ticket in your member dashboard, and I will be happy to help you.
Hello, can I please use any other liquid ( water) instead of witch hazel? As I don’t have it. Thanks
Unfortunately, witch hazel will not activate the citric acid, but just about everything else will.
I can’t log in and haven’t been able to log in for months. Can you fix this please?
Hi Pamela, I have reset this for you. Please log in with your email for both the user and password……then you can change this once you log in from your dashboard.
I pay $4.99 monthly and your website is not recognizing my email or password. I also sent you an email and nothing from you yet, and that was a month ago.
Hi Beverly, This email does not appear to be registered in the website, not does it come up in paypal. Please open a support ticket at thermalmermaid.com/blog . It is possible you signed up with a different email, and I will be happy to help you find it.
I truly like your work and your blog is very interesting. I have to appreciate your job andefforts..
It is incredible.
very good recommendations, thanks
Best view i have ever seen !
Great website, thank you kindly for your time
How do I get access to your lotion recipes?
Hi I’m having trouble to access the recepies. I have Siren Membership. Can you help me?
Hi, Ill be happy to help. I see that you are set to a mermaid level membership and you do have access to all the material. Do you need assistance in logging in?
Hi Jennifer I’m one of the newest members of the siren community and my password and username is not giving me access can you please help me with this matter thankyou
Hi Carlton, Welcome! I see that you joined right when we were making a transfer to the new platform. You are signed up on the old dashboard successfully but now I have transferred you to our new systemm. Please check your email for an update notice.
For some reason I can’t login to get this recipe.
Hi Breanna, Do you mean you can log in to get recipes or this recipe? I will be happy to help please sent me an email.
hi there, I can’t seem to access the recipe directory. I just signed up for a mermaid membership. can you help me to fix this problem?
Hi Holly, I’ll be happy to help you. I can see you are a registered Mermaid member so you should have access to everything. Can you tell me what link you are clicking to get to the Recipe Directory and I will be happy o check this for you.
Hi there 🙂 I just signed up today for the mermaid level, but it is still not letting me access the recipe part…. :/
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