How Do I Cancel My Subscription?
It is very easy to cancel your reoccurring subscription. You do not need permission or need to have a reason. You can cancel at anytime, and you have complete control over your cancellation. Ending your subscription is done directly from your dashboard. Log into your account and look to the light orange column on the right of the dashboard. Scroll down to the block that says ‘Account Settings’ If you signed up with Thermal Mermaid before July 1st 2021 click the link and fill out the easy cancellation form. If you signed up after July 1st 2021, click the link that takes you to the cancellation button.
This is important because after July 1st 2021 we have updated our software, and you must follow the correct steps depending on your account set up for you to be successfully cancelled. Once you are successfully cancelled you will not be charged.
If you are logged into your account and you signed up after July 1st 2021, you can click this link to cancel.